Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A Private Automatic Branch Exchange (PABX) is an internal phone system that automatically routes calls within a business, handling both internal and external communication without manual intervention.
A Private Branch Exchange (PBX) is a telephone system that manages incoming and outgoing calls within an organization, offering features like call forwarding, conferencing, and voicemail.
Private Branch Exchange (PBX) is a business phone system that routes internal and external calls, allowing multiple users to share phone lines and providing advanced call management features.
A Private Cloud is a cloud computing environment dedicated to a single organization, offering more control and security compared to public cloud services, often hosted on-premises or by a third party.
Problem Management is the process within IT service management that aims to identify, analyze, and resolve underlying issues in an IT system to prevent future incidents and minimize disruptions.
A real-time suggestion provided by AI systems to agents or chatbots, helping them respond effectively to customer inquiries or manage interactions smoothly.
