Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Presence refers to the ability of communication systems to indicate a user’s availability status, allowing colleagues to see if someone is online, busy, or away in real time.
Presence Status is an indicator in communication platforms that shows whether a user is available, busy, in a meeting, or offline, helping manage and streamline communication.
PRI (Primary Rate Interface) is a telecommunications standard for delivering voice and data services over traditional phone lines, typically providing 23 or 30 channels for large-scale business use.
PRI – Primary Rate Interface is an ISDN service that delivers multiple voice channels over a single line, making it suitable for businesses needing several simultaneous phone calls.
A Private Automatic Branch Exchange (PABX) is an internal phone system that automatically routes calls within a business, handling both internal and external communication without manual intervention.
A Private Branch Exchange (PBX) is a telephone system that manages incoming and outgoing calls within an organization, offering features like call forwarding, conferencing, and voicemail.
