Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
POTS (Plain Old Telephone Service) is the basic analog telephone service that uses copper wiring for voice communication, predating digital telephony systems.
Power BI is a business analytics tool from Microsoft that allows users to visualize and share insights from data, providing interactive dashboards and reports for decision-making.
PPP (Point-to-Point Protocol) is a data link protocol used to establish a direct connection between two network nodes, often employed in dial-up internet connections to transmit data.
PPPoE (Point-to-Point Protocol over Ethernet) is a network protocol that encapsulates PPP frames within Ethernet packets, commonly used by ISPs to manage broadband internet connections over DSL.
PRA (Primary Rate Access) is a telecommunications standard used for providing multiple voice or data channels over a single physical line, commonly used in ISDN systems.
Using AI and historical data to forecast future customer actions, enabling proactive strategies that improve retention, engagement, and sales outcomes.
