Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A Phone-In System allows users to call a specific number to access services, such as radio shows, voting lines, or automated customer service, facilitating easy interaction with businesses or events.
Plain Old Telephone Service (POTS) refers to the traditional analog phone service that operates over copper wire networks, offering basic voice communication without advanced features.
The Plain Old Telephone System is the basic, analog phone network used for landline communication, providing reliable voice transmission but lacking modern features like data transmission.
A Plugin is a software component that adds specific functionality to an existing program or platform, enhancing its capabilities without altering the core application.
A Point of Presence (POP) is a physical location where an internet service provider or telecommunications company offers connectivity to customers, linking them to the broader network.
Point-to-Point Protocol (PPP) is a network communication protocol that establishes direct connections between two devices over serial or dial-up links, commonly used for internet access.
