Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Packet Loss occurs when data packets fail to reach their destination during transmission, resulting in slower network performance, delays, or interruptions in communication.
Packet Switching is a method of data transmission where information is broken into packets and sent over a network, then reassembled at the destination, making networks more efficient and flexible.
Packet Transfer Mode refers to a communication method where data is transmitted in small, manageable packets rather than as a continuous stream, improving network performance.
PBX (Private Branch Exchange) is a telephone system used by businesses to route calls internally between extensions and externally to the public network, reducing the need for multiple phone lines.
Peak Speed is the maximum data transfer rate a network connection can achieve, often used in internet plans to advertise the fastest possible download or upload speeds.
A structured approach for monitoring and improving employee performance through tracking key metrics, setting goals, and providing feedback to enhance productivity.
