Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
An automated interactive voice response system used for outbound calls, providing reminders, notifications, or surveys to customers without requiring a live agent.
Outsourcing is the practice of hiring external organizations to perform business functions or services, such as customer support or IT, allowing companies to focus on core activities.
P2P (Peer-to-Peer) is a decentralized communication model where devices communicate directly with each other without relying on a central server, commonly used in file-sharing and network applications.
PaaS (Platform as a Service) is a cloud computing model that provides hardware and software tools for developers to build, run, and manage applications without managing the underlying infrastructure.
PABX (Private Automatic Branch Exchange) is a type of telephone switchboard used by businesses to manage internal and external calls, routing them automatically without manual intervention.
A Packet is a small unit of data transmitted over a network, containing the sender’s and receiver’s information along with the data being sent.
