Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
PPP (Point-to-Point Protocol) is a data link protocol used to establish a direct connection between two network nodes, often employed in dial-up internet connections to transmit data.
PPPoE (Point-to-Point Protocol over Ethernet) is a network protocol that encapsulates PPP frames within Ethernet packets, commonly used by ISPs to manage broadband internet connections over DSL.
PRA (Primary Rate Access) is a telecommunications standard used for providing multiple voice or data channels over a single physical line, commonly used in ISDN systems.
Using AI and historical data to forecast future customer actions, enabling proactive strategies that improve retention, engagement, and sales outcomes.
A Predictive Dialer is an automated dialing system that calls multiple phone numbers simultaneously, connecting answered calls to available agents, increasing call center efficiency.
An automated system that places outbound calls based on agent availability and customer data, maximizing efficiency and minimizing idle time for agents.
