Explore our comprehensive glossary of telecom terms and concepts, designed to help you navigate the complex world of telecommunications. Whether you're a seasoned professional or new to the industry, this resource covers everything from basic terminology to advanced industry-specific jargon. Stay informed and easily understand key terms related to networks, infrastructure, services, technologies, and more. Dive in and enhance your telecom knowledge today!
A cloud-based contact center that handles customer interactions across multiple channels, such as voice, chat, email, and social media, ensuring centralized management and easy scalability.
Multimedia Messaging Service (MMS) allows mobile users to send messages containing multimedia content like images, videos, or audio clips, extending the capabilities of traditional SMS.
Multiplex refers to the process of combining multiple signals or data streams into a single transmission channel, optimizing the use of bandwidth and communication lines.
Music/Messaging on Hold is a feature that plays music or prerecorded messages to callers placed on hold, often used in businesses to keep customers engaged while waiting.
An MVNO (Mobile Virtual Network Operator) is a wireless service provider that leases network infrastructure from larger carriers rather than owning its own, offering mobile services under its own brand.