Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
NUSOflex is a flexible communication service that allows businesses to scale phone systems and adjust service packages in real time to meet changing needs.
OAM (Operations, Administration, and Maintenance) refers to the functions and processes used to monitor, maintain, and ensure the smooth operation of networks and telecommunications systems.
OC-12 (Optical Carrier 12) is a high-speed fiber-optic network connection that provides data transfer rates of approximately 622 Mbps, typically used in large enterprise networks.
OC-3 (Optical Carrier 3) is a type of fiber-optic connection capable of transmitting data at speeds up to 155 Mbps, used in large networks for fast data transmission.
Off-Site Hosting involves storing data, applications, or websites on remote servers managed by a third-party provider, providing businesses with secure and scalable cloud-based solutions.
Office 365 is a cloud-based productivity suite from Microsoft that includes tools like Word, Excel, PowerPoint, and Outlook, providing collaboration and document sharing features for businesses.
