Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
NLP (Natural Language Processing) it is an AI technology that enables systems to understand, interpret, and respond to human language, improving chatbot responses and automated customer service experiences.
NMS (Network Management System) is software that provides tools for overseeing, monitoring, and controlling network hardware and traffic to ensure optimal performance and security.
A NOC (Network Operations Center) is a centralized location where technicians monitor and manage a network’s health, ensuring smooth operations and responding to any issues or outages.
A Node is any device or connection point in a network, such as a computer, server, or router, that sends, receives, or forwards data within the system.
NSP (Network Service Provider) is a company that provides essential network infrastructure services, offering internet access, telecommunication, and data transport to businesses or individuals.
Number Porting allows customers to transfer their existing phone numbers from one service provider to another, ensuring they retain the same number after switching services.
