Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A key metric that measures customer loyalty by asking how likely customers are to recommend a company, with higher scores indicating stronger customer satisfaction and advocacy.
Network Bandwidth is the maximum amount of data that can be transmitted over a network connection in a given time, usually measured in Mbps or Gbps, affecting the speed and performance of the network.
Network Congestion occurs when too much data is transmitted across a network at once, leading to delays, packet loss, and slower performance for users.
Network Functions Virtualization (NFV) is a method of running network functions, such as firewalls or load balancers, as software-based virtual machines, reducing the need for specialized hardware.
A Network Interface Device (NID) is the hardware installed at the boundary between a telecommunications provider’s network and a customer’s internal network, often used to manage connectivity.
A Network Management System (NMS) is software used to monitor, control, and maintain network performance, ensuring efficient operations and rapid response to any issues that arise.
