Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Multimedia Messaging Service (MMS) allows mobile users to send messages containing multimedia content like images, videos, or audio clips, extending the capabilities of traditional SMS.
Multiplex refers to the process of combining multiple signals or data streams into a single transmission channel, optimizing the use of bandwidth and communication lines.
Music/Messaging on Hold is a feature that plays music or prerecorded messages to callers placed on hold, often used in businesses to keep customers engaged while waiting.
An MVNO (Mobile Virtual Network Operator) is a wireless service provider that leases network infrastructure from larger carriers rather than owning its own, offering mobile services under its own brand.
NAT (Network Address Translation) is a process that allows multiple devices on a local network to share a single public IP address for internet access, improving security and conserving IP addresses.
Interactions that leave customers dissatisfied or frustrated, often resulting from long wait times, unresolved issues, or inconsistent service, negatively impacting brand loyalty.
