Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A Multi-Line Phone is a phone system that can manage multiple phone lines simultaneously, often used in businesses to handle multiple incoming and outgoing calls efficiently.
Multi-operator Redundancy refers to a system setup that allows multiple network operators to provide backup services, ensuring uninterrupted connectivity in case one operator’s service fails.
A Multi-service Access Router is a device that supports a variety of services such as data, voice, and video, allowing businesses to route different types of traffic over a single network infrastructure.
A Multi-service Business Router combines various communication services, such as voice, data, and security, into one device, simplifying management for businesses by handling multiple functions simultaneously.
Multi-technology Redundancy is the use of different technologies to create backup systems, ensuring service continuity if one technology fails, commonly used in mission-critical network infrastructures.
A cloud-based contact center that handles customer interactions across multiple channels, such as voice, chat, email, and social media, ensuring centralized management and easy scalability.
