Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A Modulator/Demodulator (Modem) is a device that translates digital signals from a computer into analog signals for transmission over communication lines, and then back into digital form.
MOS (Mean Opinion Score) is a metric used to evaluate the quality of voice communication in telephony systems, based on subjective feedback from users who rate the call experience.
MPLS (Multiprotocol Label Switching) is a technique used in networking to route data efficiently by assigning labels to packets, improving speed and performance across wide-area networks.
MSAR (Mobile Switching Area Register) stores data related to the switching and routing of mobile calls within a specific region, managing user mobility and call continuity.
MSBR (Multi-Service Business Router) is a device that consolidates multiple services, such as voice, data, and security, into a single router, simplifying network management for businesses.
MTU (Maximum Transmission Unit) refers to the largest size of a packet that can be transmitted over a network, influencing the efficiency of data transmission and reducing fragmentation.
