Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Messaging refers to the exchange of text, multimedia, or voice messages between individuals or devices, often using applications like SMS, MMS, or instant messaging platforms.
MHU (Multi-Hospitality Unit) refers to a large building or complex that includes multiple hotels or hospitality businesses, often sharing infrastructure like telecommunications or internet services.
MIB (Management Information Base) is a collection of information organized hierarchically, used by network management protocols like SNMP to monitor and manage devices in a network.
A Microfilter is a device used in DSL installations to separate voice and data signals, preventing interference between telephone calls and internet connectivity over the same line.
Microsoft Teams is a collaboration platform that integrates chat, video conferencing, file sharing, and productivity tools, designed to improve communication and teamwork within organizations.
MMS Texting (Multimedia Messaging Service) allows users to send messages that include multimedia content such as pictures, videos, or audio files, expanding beyond traditional text messaging.
