Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A SIM Card (Subscriber Identity Module) is a small chip used in mobile devices that stores user information, such as phone number and network credentials, allowing access to mobile networks.
Simple Mail Transfer Protocol (SMTP) is a standard communication protocol used for sending emails across the internet, responsible for transmitting messages from a client to a server.
SIP (Session Initiation Protocol) is used in IP-based communication systems to initiate, manage, and terminate voice, video, and messaging sessions, facilitating real-time communication.
SIP Connectivity refers to the connection of VoIP systems to external networks using the Session Initiation Protocol, enabling voice and multimedia communication over the internet.
SIP Trunking allows businesses to make and receive voice calls over the internet by connecting their phone systems to the public switched telephone network (PSTN) through SIP-based technology.
A method of directing customer inquiries to the most qualified agent based on their expertise and skills, ensuring faster and more effective resolutions.
