Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Portability refers to the ability to transfer services, such as phone numbers or data, from one provider or device to another without losing functionality or access.
Porting is the process of transferring a phone number from one service provider to another, allowing customers to retain their existing number when switching carriers.
Post Office Protocol (POP) is used by email applications to download messages from a server to a device, enabling users to access and manage their emails offline.
Post, Telegraph, and Telephone (PTT) refers to state-run organizations in some countries that provide public communication services, including postal mail, telegraph, and telephone systems.
POTS (Plain Old Telephone Service) is the basic analog telephone service that uses copper wiring for voice communication, predating digital telephony systems.
Power BI is a business analytics tool from Microsoft that allows users to visualize and share insights from data, providing interactive dashboards and reports for decision-making.
