Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
An IP Address (Internet Protocol Address) is a unique series of numbers assigned to every device connected to a network, enabling communication between computers, servers, and websites.
IP PBX (Internet Protocol Private Branch Exchange) is a phone system that uses IP networks to manage and route internal and external voice calls, replacing traditional PBX systems.
An IP Phone is a telephone that uses Internet Protocol (IP) networks to send and receive voice communications, typically relying on VoIP technology for internet-based calling.
IP Streaming Video is the transmission of video content over the internet in real time, allowing users to watch videos without downloading the entire file beforehand.
IP Telephony is the use of internet networks to transmit voice calls, faxes, and other communication services, replacing traditional phone lines with VoIP technology.
IP-PBX – Internet Protocol Private Branch Exchange is a business phone system that operates over IP networks, handling voice calls and other communications through internet-based protocols instead of traditional lines.
