Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
ISDN (Integrated Services Digital Network) is a telecommunications technology that allows the transmission of voice, video, and data over digital phone lines, offering better quality than analog systems.
ISDN Analog Line refers to a service that allows traditional analog devices, like phones and faxes, to connect to a digital ISDN network, bridging the gap between analog and digital communications.
An ISP (Internet Service Provider) is a company that provides individuals and businesses access to the internet, offering services like broadband, fiber, or dial-up connections.
ITU (International Telecommunication Union) is a United Nations agency responsible for coordinating global telecom standards, radio frequencies, and improving communication infrastructure worldwide.
IVR (Interactive Voice Response) is a telephony technology that automates interactions with callers, offering options through voice or keypad inputs for routing and self-service tasks.
Jabber is an open-source messaging protocol (also known as XMPP) that facilitates real-time communication through chat, voice, or video over the internet, often used for instant messaging services.
