Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Interoperability is the ability of different systems, software, or devices to communicate and work together without compatibility issues, ensuring seamless operation across platforms.
An Intranet is a private network accessible only to an organization’s employees, providing a secure environment for sharing information, collaboration, and internal communication.
IP (Internet Protocol) is the principal communication protocol used for transmitting data across networks, ensuring that packets of data reach their destination accurately.
An IP Address (Internet Protocol Address) is a unique series of numbers assigned to every device connected to a network, enabling communication between computers, servers, and websites.
IP PBX (Internet Protocol Private Branch Exchange) is a phone system that uses IP networks to manage and route internal and external voice calls, replacing traditional PBX systems.
An IP Phone is a telephone that uses Internet Protocol (IP) networks to send and receive voice communications, typically relying on VoIP technology for internet-based calling.
