Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
The Internet is a global network of interconnected computers and servers that allows for data exchange, communication, and access to a wide variety of services, including websites and email.
Internet Protocol (IP) is the set of rules governing how data is sent and received over the internet, ensuring that packets of information are correctly routed between devices.
An Internet Service Provider (ISP) is a company that provides individuals and businesses with access to the internet, typically offering different plans based on speed and data usage.
Internet Telephone refers to the use of the internet to make voice calls rather than traditional phone lines, often utilizing VoIP (Voice over Internet Protocol) technology.
Internet Telephony is the transmission of voice, fax, and other telecommunication services over the internet, using VoIP technology to replace traditional phone lines.
An Internetwork is a network of interconnected smaller networks that function as a single unified system, typically spanning different geographic areas or organizations.
