Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
An Integrated Firewall is a security feature built directly into a device or network, protecting against unauthorized access by monitoring and filtering incoming and outgoing traffic based on set rules.
Integration refers to the process of combining different systems, applications, or technologies to work together seamlessly, enabling efficient communication and data sharing across platforms.
AI-powered virtual assistants that simulate human interactions to handle routine tasks, provide customer support, and improve efficiency with minimal human intervention. They enable faster responses and reduce agent workloads.
Interactive Voice Response (IVR) is an automated phone system that allows callers to interact with a menu using voice commands or keypad inputs, directing them to the appropriate service or agent.
Interactive Voice Response (IVR) enables callers to navigate through a phone system by responding to prompts via voice or touch-tone keys, streamlining call routing and self-service options.
International Telecommunication Union (ITU) is a specialized United Nations agency responsible for developing global technical standards and policies for telecommunication and information technologies.
