Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A Hunt Group (Ring Group) is a phone system feature that distributes incoming calls across a group of phone lines or extensions, ensuring that calls are answered by the first available user.
Hybrid Cloud is a computing environment that combines public and private cloud resources, allowing businesses to manage workloads across both, enhancing flexibility and scalability.
Advanced personalization techniques that use AI and data analytics to deliver highly tailored experiences based on individual customer behaviors, preferences, and history.
IAC (Integrated Access Control) is a security system that manages and restricts access to physical or digital resources, ensuring that only authorized users can access sensitive areas or data.
An IAD (Integrated Access Device) is a device that combines multiple communication services, such as voice and data, into one interface for easier management and connectivity.
The process of linking multiple customer identifiers across devices and platforms to create a unified view of each individual, enabling more personalized interactions.
