Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Time-of-Day Routing is a call management feature that automatically routes calls to different locations or phone numbers based on the time of day, helping manage after-hours or weekend calls.
Touch Tone refers to the system of dialing in which each key press on a phone generates a specific tone (Dual Tone Multi-Frequency), used to navigate phone systems and make calls.
Any point of interaction between a customer and a business across various channels, such as websites, apps, or physical stores, that influences the overall customer experience.
TR-069 is a protocol that allows service providers to remotely manage and configure customer premises equipment (CPE) like routers or modems, ensuring smooth device updates and maintenance.
Traffic Shaping is a network management technique that prioritizes certain types of data, ensuring important traffic, such as voice or video, gets higher bandwidth and smoother transmission.
Troubleshooting is the process of identifying, diagnosing, and resolving issues or malfunctions in a system, network, or device to restore functionality or improve performance.
