Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Shared Fiber is a fiber-optic connection that is shared among multiple users or businesses, providing high-speed internet at a lower cost than dedicated fiber services.
SharePoint Online is a cloud-based platform from Microsoft that enables organizations to store, share, and manage documents and collaborate with team members from any location.
Short Message Service (SMS) is a text messaging service that allows users to send short text messages between mobile devices, typically limited to 160 characters per message.
Sidetone is the audible feedback of a user’s own voice through their phone’s speaker or earpiece during a call, helping users modulate their speaking volume.
Signaling System #7 (SS7) is a global telecommunications protocol used to set up, manage, and tear down phone calls, as well as to provide services like caller ID and text messaging.
Silence Suppression is a technique used in VoIP systems to reduce bandwidth usage by detecting periods of silence during a call and not transmitting data during those moments.
