Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
The Plain Old Telephone System is the basic, analog phone network used for landline communication, providing reliable voice transmission but lacking modern features like data transmission.
A Plugin is a software component that adds specific functionality to an existing program or platform, enhancing its capabilities without altering the core application.
A Point of Presence (POP) is a physical location where an internet service provider or telecommunications company offers connectivity to customers, linking them to the broader network.
Point-to-Point Protocol (PPP) is a network communication protocol that establishes direct connections between two devices over serial or dial-up links, commonly used for internet access.
Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol that encapsulates PPP frames within Ethernet frames, commonly used by ISPs to manage broadband connections.
POP (Post Office Protocol) is a standard protocol used by email clients to retrieve messages from a mail server, often downloaded to the local device for offline access.
