Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Opt-In refers to the process where a user actively agrees to receive communications or services, typically in marketing, by providing consent to be contacted or enrolled.
Opt-Out is the process by which an individual chooses to withdraw their consent from receiving communications or services, commonly used in email marketing or subscription-based services.
Optical Carrier-12 (OC-12) is a high-speed fiber-optic network connection that provides data transfer rates of approximately 622 Mbps, used in large-scale network infrastructures.
Optical Carrier-3 (OC-3) is a fiber-optic transmission standard that offers data speeds of 155 Mbps, often used by businesses and carriers for high-capacity data transmission.
An Outbound Call Center focuses on making outgoing calls to customers, often for telemarketing, sales, customer follow-ups, or conducting surveys.
An automated interactive voice response system used for outbound calls, providing reminders, notifications, or surveys to customers without requiring a live agent.
