Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Internet Telephone refers to the use of the internet to make voice calls rather than traditional phone lines, often utilizing VoIP (Voice over Internet Protocol) technology.
Internet Telephony is the transmission of voice, fax, and other telecommunication services over the internet, using VoIP technology to replace traditional phone lines.
An Internetwork is a network of interconnected smaller networks that function as a single unified system, typically spanning different geographic areas or organizations.
Interoperability is the ability of different systems, software, or devices to communicate and work together without compatibility issues, ensuring seamless operation across platforms.
An Intranet is a private network accessible only to an organization’s employees, providing a secure environment for sharing information, collaboration, and internal communication.
IP (Internet Protocol) is the principal communication protocol used for transmitting data across networks, ensuring that packets of data reach their destination accurately.
