Explore our comprehensive glossary of telecom terms and concepts, designed to help you navigate the complex world of telecommunications. Whether you're a seasoned professional or new to the industry, this resource covers everything from basic terminology to advanced industry-specific jargon. Stay informed and easily understand key terms related to networks, infrastructure, services, technologies, and more. Dive in and enhance your telecom knowledge today!
The responsible development and use of artificial intelligence that prioritizes transparency, fairness, and privacy, ensuring technology aligns with societal values and regulations.
Tailoring event experiences using attendee data, preferences, and behaviors to provide unique, engaging interactions at conferences, webinars, or meetings.
EWT (Expected Wait Time) estimates the amount of time a caller will need to wait before being connected to an agent, commonly used in call centers to manage customer expectations.
Exchange Online is Microsoft’s cloud-based email and calendaring service, part of Office 365, allowing users to access email, contacts, and tasks from anywhere via the internet.
A business model that delivers personalized, end-to-end customer experiences as a service, aligning with customer expectations across channels.
The strategic management of customer interactions across touchpoints to ensure a seamless, consistent, and positive journey throughout their engagement.