Explore our comprehensive glossary of telecom terms and concepts, designed to help you navigate the complex world of telecommunications. Whether you're a seasoned professional or new to the industry, this resource covers everything from basic terminology to advanced industry-specific jargon. Stay informed and easily understand key terms related to networks, infrastructure, services, technologies, and more. Dive in and enhance your telecom knowledge today!
An Auto Dialer is a software or device that automatically dials telephone numbers from a list, often used in telemarketing, surveys, or emergency notifications to save time and increase call volume efficiency.
A system that automatically directs inbound calls to the most suitable agent or department, improving response times and customer satisfaction.
Leverages customer data to deliver dynamic, tailored interactions, enhancing engagement and building stronger relationships.
Automatic Call Distribution (ACD) is a system used in call centers to route incoming calls to the appropriate agent or department based on factors like availability, skills, or customer needs, optimizing call handling efficiency.
Technology that identifies and transmits the caller’s phone number, enabling personalized service and streamlined call routing.
Utilizes AI and automated tools to streamline processes, reduce wait times, and enhance the overall efficiency of service operations.