Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A cloud-based platform for managing multi-channel customer interactions, enabling businesses to handle calls, emails, and chats without on-premise infrastructure.
A cloud-based automated dialing system used in call centers to streamline outbound calling campaigns and maximize agent productivity.
Hosted PBX is a cloud-based phone system managed by a third-party provider, allowing businesses to use advanced telephony features without needing on-premise equipment.
Hosted Services refer to IT services such as email, storage, or software applications that are managed remotely by a provider, delivering them via the internet or private networks.
Hosted Telephony delivers voice communication services over the internet through a cloud-based system, allowing businesses to manage calls without maintaining physical phone systems.
Hosted VoIP is a service where voice over IP technology is managed and maintained by a third-party provider, offering scalable and flexible communication solutions for businesses.
