Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Green in telecommunications typically refers to environmentally sustainable practices, such as energy-efficient hardware and eco-friendly infrastructure within the industry.
A Greeting is a prerecorded message that plays when a caller first connects with a voicemail system or automated phone service, providing instructions or welcoming the caller.
Group Paging (GP) allows a user to broadcast a voice message to multiple recipients simultaneously over an intercom system or through connected phones in a group.
A markup language used for defining grammars in speech recognition systems, helping call centers automate responses and improve accuracy in voice interactions.
H.245 Tunneling is a method used in VoIP to encapsulate H.245 messages within other protocols, reducing call setup time and improving call efficiency in H.323 systems.
H.323 is a protocol standard for multimedia communications, including voice, video, and data, over packet-based networks like the internet, widely used in VoIP.
