Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A Gatekeeper in VoIP systems manages call control, including authorization, bandwidth management, and call routing, ensuring efficient communication within a network.
A Gateway is a device that connects different networks, translating communication protocols between them, such as connecting a VoIP system to the public telephone network.
A Gateway (VoIP) converts voice traffic between IP networks and traditional telephone networks, enabling communication between VoIP users and standard phone lines.
Geo-Redundant Platforms are systems that replicate data and services across multiple geographic locations, ensuring service continuity and minimizing downtime during outages or disasters.
Governance in IT refers to the policies and procedures that control how technology systems are managed, ensuring compliance, security, and alignment with business goals.
GRE (Generic Routing Encapsulation) is a tunneling protocol that encapsulates data packets, allowing them to be transmitted securely over different network protocols.
