Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
FXO (Foreign Exchange Office) is an interface that connects a business’s phone system to the public telephone network, allowing for external call connectivity.
FXS (Foreign Exchange Station) is the interface that delivers the dial tone and power to a traditional analog phone from a phone system, enabling users to make and receive calls.
G.711 is a codec used in digital telephony for compressing and decompressing audio, offering high-quality voice transmission with minimal delay, commonly used in VoIP systems.
G.723.1 is a highly compressed audio codec used in VoIP applications, optimized for low-bandwidth networks, often used in international or low-quality internet connections.
G.729 is a codec designed for voice compression in IP networks, providing good audio quality while using low bandwidth, making it ideal for VoIP services.
G.dmt is a modulation standard used in ADSL technology to divide the bandwidth into multiple channels, improving data transmission rates over copper phone lines.
