Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Fixed VoIP is a Voice over IP service tied to a physical address, such as a home or office, allowing for reliable internet-based phone calls from a specific location.
FMC (Fixed Mobile Convergence) integrates fixed and mobile networks, allowing users to seamlessly switch between them, improving flexibility and connectivity for communication services.
A Foreign Exchange Office (FXO) is a telephone interface used to connect a private phone system to a traditional public telephone network, managing inbound and outbound calls.
A Foreign Exchange Station (FXS) is a port on a telephony device that provides the connection to a user’s phone or analog device, enabling the delivery of dial tone and call signaling.
FreePBX is an open-source web-based graphical user interface (GUI) that controls and manages Asterisk, a software platform for building and managing phone systems.
FTP (File Transfer Protocol) is a standard network protocol used for transferring files between a client and a server over the internet or a local network.
