Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A Firewall is a security system that monitors and controls incoming and outgoing network traffic based on predefined security rules, protecting networks from unauthorized access or attacks.
Firewall per Session refers to firewalls that are configured to monitor and control each individual session, ensuring that each connection is secure and meets the network’s security policies.
First Call Resolution is when a customer’s issue is resolved during their first contact with a company, without the need for follow-ups, improving customer satisfaction and efficiency.
First Mile refers to the initial part of a network connection from a service provider to the end user, typically involving the infrastructure that connects homes or businesses to the internet.
A metric that measures the ability to resolve customer inquiries or issues during the first interaction, improving satisfaction and reducing operational costs.
A Fixed IP Address is a permanent, static IP assigned to a device or server, which does not change over time, often used for hosting websites or ensuring consistent remote access.
