Explore our comprehensive glossary of telecom terms and concepts, designed to help you navigate the complex world of telecommunications. Whether you're a seasoned professional or new to the industry, this resource covers everything from basic terminology to advanced industry-specific jargon. Stay informed and easily understand key terms related to networks, infrastructure, services, technologies, and more. Dive in and enhance your telecom knowledge today!
A tool that analyzes the tone and emotion in customer interactions, identifying satisfaction, frustration, or urgency to guide agent responses and enhance service.
Sequential Ringing is a phone system feature where incoming calls are forwarded to a list of predetermined numbers, one after the other, until the call is answered.
A Service Level Agreement (SLA) is a formal contract between a service provider and a customer that outlines the expected level of service, including uptime, response times, and other performance metrics.
A Service Provider is a company or organization that offers services such as internet, telephony, or cloud computing to businesses or individuals, often through a subscription model.
Session Initiation Protocol (SIP) is a communication protocol used to initiate, maintain, and terminate voice and video calls over IP networks, commonly used in VoIP and conferencing systems.
An SFP (Small Form-factor Pluggable) is a compact, hot-swappable transceiver used in networking equipment to connect fiber-optic or Ethernet cables, enabling high-speed data transmission.