Explore our comprehensive glossary of telecom terms and concepts, designed to help you navigate the complex world of telecommunications. Whether you're a seasoned professional or new to the industry, this resource covers everything from basic terminology to advanced industry-specific jargon. Stay informed and easily understand key terms related to networks, infrastructure, services, technologies, and more. Dive in and enhance your telecom knowledge today!
Integrated support across various channels, enabling customers to switch between platforms—like phone, chat, or email—without disrupting the quality or continuity of service.
Omnichannel Marketing is a strategy where businesses engage with customers across multiple channels, including online, in-store, and mobile, providing a consistent brand experience throughout.
On-Premises VoIP is a voice-over-IP system hosted and managed on a company’s own hardware and network infrastructure, giving businesses full control over their communications setup.
OneDrive is Microsoft’s cloud storage service that allows users to store, sync, and share files across devices, making collaboration and access to data easier from any location.
OneNote is a digital note-taking app from Microsoft that lets users capture, organize, and share notes, ideas, and multimedia across devices, commonly used for personal organization and collaboration.
Open Rate is a metric used in email marketing to measure the percentage of recipients who open a given email, providing insight into the effectiveness of email campaigns.