Uses AI to monitor and optimize the entire customer journey, enhancing touchpoints to ensure positive outcomes at every stage.
An analog phone is a traditional telephone that converts voice into electrical signals, transmitted over copper wires to the recipient’s phone. This older technology is commonly used in landline systems, relying on analog signals for communication.
An APN, or Access Point Name, serves as a gateway between a mobile network and the internet, ensuring proper routing and security for devices to connect via mobile data.
An Attendant (Auto Attendant) is an automated system that answers incoming calls, presenting callers with menu options and routing them to the appropriate department or individual without human intervention.
Audio teleconferencing or audio conferencing involves multiple participants in different locations joining a live audio call, allowing real-time discussions over the phone or internet-based platforms.
An Auto Attendant is a system that automatically answers incoming phone calls, providing a menu of options to route the caller to the correct department or individual without the need for a live operator.