Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Echo (Acoustic Echo) occurs when a speaker’s voice is reflected back to them during a phone call, causing a repeating or delayed sound, which can disrupt conversation.
Echo Cancellation is a technology used in telecommunication systems to eliminate echo by detecting and removing the reflected audio signal, improving call clarity.
Digitally stored health-related data protected under regulations like HIPAA to ensure privacy and security.
Emergency Calling refers to the ability to dial special services, such as 911, to reach emergency responders, ensuring timely assistance during critical situations.
A unique identifier used in emergency services to map a call’s origin, ensuring accurate and timely response during emergencies.
The development of meaningful relationships by aligning brand values with customer emotions, enhancing customer loyalty and advocacy.
