Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Digital Workplace refers to the integration of digital tools, applications, and systems that allow employees to work, collaborate, and communicate from any location, often enhancing flexibility and productivity.
DNCM (Do Not Call Management) refers to systems and procedures businesses use to comply with regulations that restrict telemarketing calls to individuals listed on a “Do Not Call” registry.
DNS (Domain Name System) translates domain names like “example.com” into IP addresses, making it easier for users to access websites without needing to remember numerical addresses.
DNT (Do Not Track) is a privacy feature that allows users to request that websites do not track their browsing activities, though compliance by websites is often voluntary.
Do Not Call (DNC) refers to regulations that prohibit telemarketers from calling individuals who have registered their phone numbers on a national or company-specific “Do Not Call” list.
DSP (Digital Signal Processor) is a specialized microprocessor designed to process and manipulate digital signals, such as audio and video, in real time for telecommunications or multimedia applications.
