Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Dedicated fiber refers to a fiber-optic connection that is exclusively used by one customer, providing high-speed internet and reliable bandwidth without sharing it with other users.
Delivery rate is a metric that shows the percentage of emails or messages successfully delivered to the recipient’s inbox, indicating the effectiveness of an email or SMS campaign.
Desktop Connection refers to the ability to access and manage a desktop computer or its resources remotely, allowing users to work from different locations through virtual or remote desktop technologies.
Detection of protocol anomalies involves identifying unusual or suspicious behavior in network protocols, which could indicate security threats or malfunctions, helping maintain the integrity of communication systems.
DHCP (Dynamic Host Configuration Protocol) automatically assigns IP addresses to devices on a network, ensuring each device has a unique address without manual configuration.
DHCP (Dynamic Host Control Protocol) is a network protocol that dynamically assigns IP addresses to devices on a network, allowing them to communicate effectively without the need for manual IP setup.
