Explore our comprehensive glossary of telecom terms and concepts, designed to help you navigate the complex world of telecommunications. Whether you're a seasoned professional or new to the industry, this resource covers everything from basic terminology to advanced industry-specific jargon. Stay informed and easily understand key terms related to networks, infrastructure, services, technologies, and more. Dive in and enhance your telecom knowledge today!
High Availability ensures that a system or service remains operational with minimal downtime by using redundant components, backup systems, and failover mechanisms.
A call center solution managed remotely by a service provider, offering businesses scalability, reduced maintenance costs, and remote access for agents.
A cloud-based platform for managing multi-channel customer interactions, enabling businesses to handle calls, emails, and chats without on-premise infrastructure.
A cloud-based automated dialing system used in call centers to streamline outbound calling campaigns and maximize agent productivity.
Hosted PBX is a cloud-based phone system managed by a third-party provider, allowing businesses to use advanced telephony features without needing on-premise equipment.
Hosted Services refer to IT services such as email, storage, or software applications that are managed remotely by a provider, delivering them via the internet or private networks.