Explore our comprehensive glossary of telecom terms and concepts, designed to help you navigate the complex world of telecommunications. Whether you're a seasoned professional or new to the industry, this resource covers everything from basic terminology to advanced industry-specific jargon. Stay informed and easily understand key terms related to networks, infrastructure, services, technologies, and more. Dive in and enhance your telecom knowledge today!
A metric that measures the ability to resolve customer inquiries or issues during the first interaction, improving satisfaction and reducing operational costs.
A Fixed IP Address is a permanent, static IP assigned to a device or server, which does not change over time, often used for hosting websites or ensuring consistent remote access.
Fixed VoIP is a Voice over IP service tied to a physical address, such as a home or office, allowing for reliable internet-based phone calls from a specific location.
FMC (Fixed Mobile Convergence) integrates fixed and mobile networks, allowing users to seamlessly switch between them, improving flexibility and connectivity for communication services.
A Foreign Exchange Office (FXO) is a telephone interface used to connect a private phone system to a traditional public telephone network, managing inbound and outbound calls.
A Foreign Exchange Station (FXS) is a port on a telephony device that provides the connection to a user’s phone or analog device, enabling the delivery of dial tone and call signaling.