Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A contact center that operates using cloud-based technologies, allowing agents to work remotely and offering scalability, flexibility, and easy integration with other business tools.
Cloud Communications refers to internet-based communication services, including voice, video, messaging, and conferencing, that are hosted in the cloud, allowing for flexible, scalable, and remote operations.
Cloud Computing involves delivering computing services such as storage, processing, and software applications over the internet, enabling businesses to access resources without owning physical infrastructure.
A multi-channel communication platform hosted in the cloud, enabling businesses to manage voice, chat, email, and social media interactions centrally, improving customer experience and operational efficiency.
Cloud Phone System is a VoIP-based telephone system hosted in the cloud, allowing businesses to manage calls, voicemails, and other communications without on-site PBX hardware.
Cloud Telephony provides voice services over the internet using cloud-based platforms, enabling businesses to manage calls and communications without relying on traditional phone lines.
