A digital assistant powered by AI designed to assist agents by automating tasks, suggesting next steps, and providing valuable insights, improving efficiency and reducing agent workload.
Coverage refers to the geographical area in which a telecom provider’s network can deliver reliable services, such as mobile or broadband connectivity.
CPA (Cost Per Acquisition) is a pricing model in digital marketing where advertisers pay for specific actions, such as a sale or a lead, rather than for clicks or impressions.
CPaaS (Communication Platform as a Service) is a cloud-based platform that allows businesses to integrate communication services like voice, messaging, and video into their own applications through APIs.
CRM (Customer Relationship Management) software is used by businesses to manage and analyze customer interactions and data throughout the customer lifecycle, improving relationships and retention.
Coordination between different departments, such as marketing, sales, and customer service, to align efforts and improve customer outcomes across all touchpoints.