Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
CCaaS (Contact Center as a Service) is a cloud-based solution that provides businesses with contact center software and infrastructure, allowing them to manage customer interactions without on-premise equipment.
CDR (Call Record Detail) provides detailed information about each call, such as time, date, duration, and cost, often used in call accounting and reporting systems to monitor and analyze telecom usage.
CDR – Call Detail Report is a detailed log of phone calls made or received, including information such as call duration, time, originating number, and destination number, used for billing and analysis.
Cellular Telecommunications and Internet Association (CTIA) is a trade organization that represents the wireless communications industry in the United States, promoting standards, best practices, and regulations.
A Central Office is a facility where telephone lines from homes and businesses are connected to the broader telephone network, serving as the hub for local exchanges.
Change Management is the process of planning, implementing, and monitoring changes within an organization, ensuring that transitions are smooth, efficient, and minimize disruption to operations.
