Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A Web Browser is a software application that allows users to access and navigate the internet, displaying websites and web applications by retrieving and rendering web content.
Web Conferencing allows users to conduct meetings or presentations over the internet using video, audio, and screen sharing, facilitating real-time collaboration from different locations.
A Web Server is a computer system that stores and delivers web pages to users via the internet, responding to requests from browsers by serving up website content.
A Web-based Softphone is an internet application that allows users to make voice and video calls through a browser, eliminating the need for dedicated software installation.
WebRTC (Web Real-Time Communication) is a technology that enables browsers and mobile apps to support real-time voice, video, and data sharing without requiring plugins or external apps.
White Label VoIP is a VoIP service offered by one provider that allows other companies to rebrand and sell it as their own service, providing a turnkey telecom solution.
