Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A VoIP Switch is a hardware or software system that directs voice data in a VoIP network, ensuring calls are routed to their correct destinations in real-time.
A VoIP Telephone is a phone designed specifically to handle VoIP calls, connecting directly to a VoIP network through the internet rather than traditional telephone lines.
VoLTE (Voice over Long-Term Evolution) allows voice calls to be made over 4G LTE networks, providing better call quality and faster connection times compared to older technologies.
VoWIFI (Voice over Wi-Fi) enables voice calls to be made over a Wi-Fi connection instead of cellular networks, allowing for seamless calling in areas with poor mobile coverage.
A VPN (Virtual Private Network) provides a secure and encrypted connection between a user and a network, allowing for safe data transmission and privacy when using the internet.
VRRP (Virtual Router Redundancy Protocol) ensures continuous network availability by providing automatic failover to a backup router if the primary router fails.
