Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Voicemail is a system that records voice messages when a recipient is unavailable, allowing them to retrieve the messages later through a phone or email system.
Voicemail to Email is a feature that forwards voicemail messages as audio files to a user’s email, allowing them to listen to and manage messages from their inbox.
Voicemail to Text converts voicemail messages into text format and delivers them via SMS or email, allowing users to read their messages instead of listening to them.
Voicemail Transcription converts spoken voicemail messages into written text, allowing users to read their messages instead of listening to them, often delivered via email or text.
A VoIP Gateway is a device that converts analog phone signals into digital data for VoIP transmission, allowing traditional phone systems to communicate over IP networks.
A VoIP Router manages and routes VoIP traffic over a network, ensuring high-quality voice communication by prioritizing voice data over other types of network traffic.
